Redesigning the learning experience using AI for youth with disabilities with a focus on interactivity and inclusivity.
🏆 Won 'Best in the Show' at graduate capstone project
Context
Domain
Education
Duration
18 weeks
Role
UX Designer + Researcher
Tools
Figma, FigJam, Google Suite
Team
4 members
Client
Transition Discoveries
Duration
Phase 1
8 weeks
Tools
Figma,
FigJam
Team
Four
Client
Transition
Discoveries
Role
UX Researcher +
Designer
Domain
Education
Context
Transition Discoveries is a nonprofit focused on aiding youth with disabilities in transitioning from high school to further education and employment. They aim to build an accessible platform offering tailored resources and support for youth, families, and professionals.
Context
Goal
The primary goal is to enhance the website that offers clear, navigable, and engaging content with dynamic, interactive and personalized features that address the unique needs of each user where users feel supported and confident in their educational and career progression.
Goal
About the project
OVERVIEW
OVERVIEW
THE CHALLENGE
What obstacle is Transition Discoveries currently facing?
Youth with disabilities (13 - 20 years old)
who are transitioning from high school to higher education or work.
Young adults with disabilities (18-26 years old)
Complex navigation
Intricate navigation paths and dense content structures, which can be overwhelming and cognitively straining for users with varied abilities.
Complex navigation
Insufficient personalization and interactivity
The absence of personalization falls short of addressing user diversity, impairing confidence and hindering a successful school-to-work transition.
Insufficient Personalization and Interactivity
"How might we ensure that the platform becomes a catalyst for a confident and supported transition experience for youth with disabilities?”
Oct'23
Dec'23
Apr'24
Phase 1: Research
Phase 2: Design
strategy
empathize
usability testing
define
ideation
design
evaluation & implementation
PROBLEM SPACE
How did we transform user needs into an effective solution?
APPROACH
secondary
generative
evaluative
research
strategy
-
literature review
-
competitive analysis
-
survey
-
focus group study
-
expert interviews
-
think aloud
-
heuristic
-
thematic
-
archetypes
-
painpoints
2 weeks
2 weeks
4 weeks
2 weeks
APPROACH
4 weeks
2 weeks
2 weeks
2 weeks
-
literature reviews
-
market analysis
-
survey
-
focus group
-
expert interviews
-
cognitive walkthrough
-
heursitic
-
thematic
-
archetypes
-
painpoints
-
ideation
-
low fidelity
-
hi-fidelity
build
evaluative
6 weeks
Tackling the challenges through design.
THE OUTCOME
Solution
-
Simplified the homepage only to show important information, to quickly communicate the value proposition to users, enhancing user engagement.
-
Added a call to action button (CTA) that leads users directly to a signup page to access content, streamlining the decision-making process and increasing the conversion rate.
Complex navigation
Painpoint
The current homepage has a cluttered layout and overlapping visual elements which is straining for users with varied disabilities, leading to a decreased conversion rate.
Complex navigation
1
Before
After
Complex navigation
Expanded social happenings by prominently featuring event images to foster community building.
Complex navigation
Moved and transformed the 'community impact' section to a 'why choose us' section at the top to quickly convey to users what the website offers.
Complex navigation
Introduced call to action button to increase conversion rates as it simplifies the user's decision-making process.
Solution
-
Improved typography and visual elements for consistency & hierarchy, making less straining when it comes to readability.
-
Structured information based on functionality for clarity & intuitiveness.
-
Added features like Goals, Badges and Forum for motivation, making it more engaging.
Complex navigation
Painpoint
The layout of the discovery board is complex and inconsistent, which complicates navigation to access modules for youth with disabilities. It also lacks elements that engage users.
Complex navigation
2
Before
Complex navigation
Integrated an AI chatbot for website assistance.
After
Complex navigation
Placed earned badges, coin collection, and the accessory store prominently at the top rather than in separate sections. Also introduced a "today's goal" feature to boost motivation.
Complex navigation
Revamped the journal and job summary sections to include illustrations, making them more visually appealing, and increasing interaction with the content.
Complex navigation
Reformatted the adventure section modules into card layouts that concisely display a progress bar and a certificate download option, thus decreasing the number of clicks required.
Solution
-
Leveraging conversational AI as companion for enhancing learning and engagement that accompany users throughout their journey of completing modules on the platform.
-
Implemented a floating note for noting information from the modules, enhancing the personalized learning experience.
-
Introduced a forum for students under same mentors to share experiences, knowledge, and clarify doubts which is facilitated by mentors.
Complex navigation
Painpoint
Clients were seeking AI-driven motivational feature. Additionally, a feature to foster collaboration among peers and mentors.
Complex navigation
3
Complex navigation
Included a Floating Note board for quick information typing or recording.
Complex navigation
Client's request to foster collaboration among peers and mentors, a collaborative platform is proposed for students under same mentors to share experiences, knowledge, and clarify doubts
Complex navigation
Teaching-Oriented AI Chatbot
Assists by summarizing videos with key takeaways, offering real-life application examples, defining difficult words, providing quizzes.
Accelerated workflows by 1.5x and boosted overall satisfaction by about 53%.
Complex navigation
Complex navigation
Complex navigation
Let's trace the route to the solution
Identified key usability issues and suggested improvements aligned with Nielsen's heuristics.
HEURISTIC EVALUATION
Unstandardized and inconsistent website button designs
1
-
Heuristic broken: Match between system and the real world and consistency and standard
-
Severity ranking: 4 (Usability catastrophe)
-
Possible solution: Elements that follows industry standards and the users can understand without the click here prompt.
2
Cluttered website layout and overwhelming information display.
-
Heuristic broken: Consistency and standard
-
Severity ranking: 4 (Usability catastrophe)
-
Possible solution: The layout of the website needs to be redesigned using industry standards. All the graphical elements of the UI need to be uniform and aligned appropriately.
-
Heuristic broken: Aesthetic and minimalist design
-
Severity ranking: 3 (Major usability issue)
-
Possible solution: Redundant buttons can be removed and minimal design.
Two search buttons have the same functionality and increased number of clicks.
3
-
Heuristic broken: Help and documentation
-
Severity ranking: 3 (Major usability issue)
-
Possible solution: Refine the algorithm to distinguish between skipped and genuinely completed views, ensuring accurate user engagement tracking.
4
Task/Video Completion Error
-
Heuristic broken: Match between system and the real world and consistency and standard
-
Severity ranking: 4 (Usability catastrophe)
-
Possible solution: Elements that follows industry standards and the users can understand without the click here prompt.
Unstandardized and inconsistent website button design
-
Heuristic broken: Consistency and standard
-
Severity ranking: 4 (Usability catastrophe)
-
Possible solution: The layout of the website needs to be redesigned using industry standards. All the graphical elements of the UI need to be uniform and aligned appropriately.
The website's layout and information display are designed inconsistently.
-
Heuristic broken: Aesthetic and minimalist design
-
Severity ranking: 3 (Major usability issue)
-
Possible solution: One of the buttons can be removed and minimal design.
Two search have the same functionality and increased number of clicks.
-
Heuristic broken: Help and documentation
-
Severity ranking: 3 (Major usability issue)
-
Possible solution: Refine the algorithm to distinguish between skipped and genuinely completed views, ensuring accurate user engagement tracking.
Task/Video Completion Error
USER EVALUATION
Evaluative Research
-
Benchmark from Jeff Sauro's Study: The average error rate per task is 0.7.
-
Identified Usability Issues: Tasks 2, 3, 4, and 5 have error rates exceeding this average, signaling notable usability challenges.
-
Critical Concern: Task 5 exhibits the highest error rate, underscoring urgent usability issues. Suggests a comprehensive review and redesign.
6 participants
5 tasks
Particpants were ask to perfom 5 tasks and then respond to follow up questions.
Measuring effectiveness and efficiency metrics to evaluate performance of the website.
THINK ALOUD SESSIONS
Effectiveness Metrics
1
Task Error
-
Benchmark from Jeff Sauro's Study: The average error rate per task is 0.7.
-
Identified Usability Issues: Tasks 2, 3, 4, and 5 have error rates exceeding this average, signaling notable usability challenges.
-
Critical Concern: Task 5 exhibits the highest error rate, underscoring urgent usability issues. Suggests a comprehensive review and redesign.
6 participants
Performed a cognitive walkthrough involving six young participants with disabilities.
Limited Accessibility and User Engagement
10+ participants
Limited Accessibility and User Engagement
Particpants were ask to perfom 5 tasks and then respond to follow up questions.
5 tasks
10+ participants
Limited Accessibility and User Engagement
Converted the collected data into quantitative metrics using the following measures.
2 usability metrics
-
Benchmark from Jeff Sauro's Study: Average task completion rate established at 78%.
-
Task Completion: Task 1 and Task 2 exceed the benchmark with successful completions.
-
Critical Concern: Tasks 3, 4, and 5 fall below the 78% threshold, indicating a need for enhancement.
Task Sucess
2
Efficiency Metrics
Time on Task
-
Benchmark from Jeff Sauro's Study: Shorter times usually indicate greater efficiency.
-
Complexity Indicator: A notable rise in task duration, especially for tasks 4 and 5, suggests increasing complexity.
-
Usability Concerns: Prolonged time for later tasks highlights potential usability issues, needing usability optimization.
EMPATHIZE
6 participants
Performed a cognitive walkthrough involving six young participants with disabilities.
6 participants
6 participants
2 usability metrics
Converted the collected data into quantitative metrics using the following measures.
Effectiveness Metrics
Task Error
Task Sucess
-
Benchmark from Jeff Sauro's Study: Average task completion rate established at 78%.
-
Task Completion: Task 1 and Task 2 exceed the benchmark with successful completions.
-
Critical Concern: Tasks 3, 4, and 5 fall below the 78% threshold, indicating a need for enhancement.
Efficiency Metrics
Task on Time
-
Benchmark from Jeff Sauro's Study: Shorter times usually indicate greater efficiency.
-
Complexity Indicator: A notable rise in task duration, especially for tasks 4 and 5, suggests increasing complexity.
-
Usability Concerns: Prolonged time for later tasks highlights potential usability issues, needing usability optimization.
-
Benchmark from Jeff Sauro's Study: The average error rate per task is 0.7.
-
Identified Usability Issues: Tasks 2, 3, 4, and 5 have error rates exceeding this average, signaling notable usability challenges.
-
Critical Concern: Task 5 exhibits the highest error rate, underscoring urgent usability issues. Suggests a comprehensive review and redesign.
6 participants
5 tasks
Particpants were ask to perfom 5 tasks and then respond to follow up questions.
Measuring effectiveness and efficiency metrics to evaluate performance of the website.
6 participants
Performed a cognitive walkthrough involving six young participants with disabilities.
Limited Accessibility and User Engagement
10+ participants
Limited Accessibility and User Engagement
Particpants were ask to perfom 5 tasks and then respond to follow up questions.
5 tasks
10+ participants
Limited Accessibility and User Engagement
Converted the collected data into quantitative metrics using the following measures.
2 usability metrics
EMPATHIZE
6 participants
Performed a cognitive walkthrough involving six young participants with disabilities.
6 participants
6 participants
2 usability metrics
Converted the collected data into quantitative metrics using the following measures.
Effectiveness Metrics
Task Error
Task Sucess
-
Benchmark from Jeff Sauro's Study: Average task completion rate established at 78%.
-
Task Completion: Task 1 and Task 2 exceed the benchmark with successful completions.
-
Critical Concern: Tasks 3, 4, and 5 fall below the 78% threshold, indicating a need for enhancement.
Efficiency Metrics
Task on Time
-
Benchmark from Jeff Sauro's Study: Shorter times usually indicate greater efficiency.
-
Complexity Indicator: A notable rise in task duration, especially for tasks 4 and 5, suggests increasing complexity.
-
Usability Concerns: Prolonged time for later tasks highlights potential usability issues, needing usability optimization.
Locating the help or support section on the website was a time-consuming process.
Encountered challenges when attempting to locate specific content within the resource page.
The task modules, referred to as adventures, fail to provide an interactive and engaging experience for users.
1
2
3
1
2
3
1
1
The process of completing the onboarding screens was excessively lengthy and exhausting for users.
THINK ALOUD SESSIONS
Secondary Research
BACKGROUND
What are the crucial support mechanisms necessary, or potential areas of shortcomings while designing for youth with disabilities?
LITERATURE REVIEW
Need for more learning opportunities and accessible resources and the adaptation of eLearning content to diverse needs.
Focus on large, contrasting fonts, non-flashing visuals, user-friendly controls, transcript availability for multimedia.
The Universal Design for Learning guidelines emphasize on tailored to meet the unique needs of each learner.
The importance of students participating in self-assessment, encouraging them to monitor their own progress.
STRATEGY & SCOPE
LITERATURE REVIEW
1
MARKET ANALYSIS
Are there other emerging technologies that we can leverage to enhance our platform?
Include interactive lessons, videos, role-play scenarios, and supplementary activities tailored for students with disabilities,
Relevant features
2
Tailors the learning experience to each student's unique needs and understanding.
3
Leverages the power of AI to make real-time feedback about what content to present to students, based on their past performance and current needs.
MARKET ANALYSIS
Relevant features
2
3
Generative Research
IN DEPTH USER RESEARCH
What resources are available for youth with disabilities and what challenges do they face in using them?
USER SURVEY
Key supports include accessible online resources, adaptive technology, mentorship, and involvement in clubs, communities, workshops. Regular guidance from disability services. The role of personal resilience, therapy, vocational training, and online community engagement also stands out. This highlights the diverse needs and approaches in their transition journey.
Young adults with disabilities (18-26 years old)
62.5 %
had difficulty accessing or finding the resources.
Limited Accessibility and User Engagement
56.3 %
utilized mentors or support networks, barriers in accessing.
Limited Accessibility and User Engagement
73.3%
Young adults with disabilities (18-26 years old)
utilized mentors or support networks, although there were barriers in accessing resources.
73.3 %
62.5 %
EMPATHIZE
USER SURVEY
Young adults with disabilities (18-26 years old)
Felt the resources were not tailored to their needs.
73.3 %
56.3%
56.3 %
Felt the resources were not tailored to their needs.
Limited Accessibility and User Engagement
Conducted focus group with current users and novice users to gain deeper understanding of the website’s usability and features.
FOCUS GROUP STUDY
10+ participants
current users with disabilities.
Limited Accessibility and User Engagement
5 particpants
novice users with disabilities.
Limited Accessibility and User Engagement
10+ participants
The need to streamline the user account setup and data collection process by minimizing required personal data.
Limited Accessibility and User Engagement
1
10+ participants
Navigational difficulties, need addressing through more intuitive interface design and clearer labeling.
Limited Accessibility and User Engagement
2
10+ participants
Optimizing information presentation is crucial, balancing text and visuals for clarity.
Limited Accessibility and User Engagement
3
10+ participants
Interactive elements to make the online learning more engaging.
Limited Accessibility and User Engagement
4
10+ participants
Users experienced frustration and impatience due to the lengthy onboarding process for setting up the profile.
Limited Accessibility and User Engagement
1
10+ participants
The need for the development of inclusive, accessible online learning and tailored platform.
Limited Accessibility and User Engagement
2
10+ participants
Empowerment through robust family and peer support networks, community engagement, and mentorship.
Limited Accessibility and User Engagement
3
10+ participants
Include personalization, interactive elements, and flexible content navigation is vital, along with ensuring aesthetic appeal and inclusivity.
Limited Accessibility and User Engagement
4
10+ participants
current users with disabilities.
10+ participants
current users with disabilities.
10+ participants
current users with disabilities.
Streamlining the user account setup and data collection process by minimizing required personal data and enhancing transparency about data use.
1
10+ participants
current users with disabilities.
Navigational difficulties, particularly for new users, need addressing through more intuitive interface design and clearer labeling.
2
3
Optimizing information presentation is crucial, balancing text and visuals for clarity and incorporating diverse, inclusive media content.
4
Interactive elements like avatars need personalization, and structured guidance for various features is essential to improve.
10+ participants
current users with disabilities.
5 participants
novice users with disabilities.
1
Necessity of specialized counseling for students with non-traditional qualifications and trauma-informed resources.
2
Development of inclusive, accessible online learning platforms and tailored support programs, like scholarships for students is crucial.
3
Empowerment through robust family and peer support networks, community engagement, and mentorship is essential for personal growth.
4
Include personalization, interactive elements, and flexible content navigation is vital, along with ensuring aesthetic appeal and inclusivity.
2
1
EXPERT INTERVIEW
Conducted interviews with experts to gain insights on designing accessible and inclusive design.
2 professors
30+ years of experience in field of assistive technology and 15+ years experience in field of special education.
Limited Accessibility and User Engagement
10+ participants
current users with disabilities.
2 Professors
30+ yrs experience in the field of assistive technology and 15+ yrs experience in field of special education.
Feature clear language, adjustable reading levels, and offer social/emotional support through self-paced learning.
1
2
Collaborative tool highlights the importance of communication and resource sharing among youth, professionals, and support networks.
3
Integrating universal design principles, offering differentiated content, and balancing engagement with gamification are crucial.
4
Essential is thorough WCAG accessibility testing and improving auto-translate captions for inclusivity.
5
Guided instruction is vital for effective interaction with the website's material.
10+ participants
Feature clear language, adjustable reading levels, and offer social/emotional support through self-paced learning.
Limited Accessibility and User Engagement
1
10+ participants
Collaborative tool highlights the importance of communication and resource sharing among youth, professionals, and support networks.
Limited Accessibility and User Engagement
2
10+ participants
Integrating universal design principles, offering differentiated content, and balancing engagement with gamification are crucial.
Limited Accessibility and User Engagement
3
10+ participants
Essential is thorough WCAG accessibility testing and improving auto-translate captions for inclusivity.
Limited Accessibility and User Engagement
4
10+ participants
Guided instruction is vital for effective interaction with the website's material.
Limited Accessibility and User Engagement
5
Analaysis + Sythesis
DEFINE
Grouped insights and related ideas to unveil underlying pain points and priorities.
THEMATIC ANALYSIS
Highest Priority
Lowest Priority
To be considered
Survey Responses
DEFINE
Different user types...
ARCHETYPES
10+ participants
current users with disabilities.
Alex Reynolds
"I seek an educational path that recognizes my uniqueness and supports my academic and professional success despite my disability."
"I'm here to find the fun and engaging side of this transition. I love interactive elements and gamified experiences that make the journey enjoyable."
Age: 19 |
High School Student
10+ participants
current users with disabilities.
Emily Barry
"I'm seeking opportunities post-high school that acknowledge my challenges and strengths, and celebrate my resilience as I enter the workforce."
I'm looking for content and stories that resonate with my experiences. It’s about building bridges and connections with peers who face similar challenges."
Detailed Personas
Age: 16 |
High School Student
Affinity Diagram
Different user types...
USER MODELS
10+ participants
"I seek an educational path that recognizes my uniqueness and supports my academic and professional success despite my disability."
Limited Accessibility and User Engagement
1
Alex Reynolds
Alex is a determined person who suffered a traumatic brain injury. He was homeschooled, which, while supportive, left him without the social experiences of a typical school. Now, as he steps into higher education and a more conventional learning environment, he's eager to tackle these new challenges head-on and is looking for an effective assistance to do.
Age: 19 |
High School Student
10+ participants
"I'm seeking opportunities post-high school that acknowledge my challenges and strengths, and celebrate my resilience as I enter the workforce."
Limited Accessibility and User Engagement
1
Emily Barry
Emily is a dedicated high school student diagnosed with ADHD who is nearing graduation and has set her sights on beginning her career. Approaching adulthood, Emily is confronted with overwhelming transition process and self-doubt, leading her to seek effective assistance in preparation for the next phase of her life.
Age: 16 |
High School Student
PAINPOINTS
Key pain points discovered...
PAINPOINTS
10+ participants
Limited Accessibility and User Engagement
1
Inconsistent Design, Complex Navigation, and Varied Aesthetics.
1
10+ participants
Limited Accessibility and User Engagement
1
Lack of standardized designs in interactive components, leading to increased time taken.
2
10+ participants
Limited Accessibility and User Engagement
1
Lack of motivational and interactive features to sustain user engagement and learning.
3
10+ participants
Limited Accessibility and User Engagement
1
Unbalanced mix of text and visuals content lead to readability and information overloading issues.
4
10+ participants
Limited Accessibility and User Engagement
1
Insufficient mentor, parent, and community network support.
5
10+ participants
Limited Accessibility and User Engagement
1
Need for tailored assistance and customizable interfaces for youth with different challenges.
6
10+ participants
Limited Accessibility and User Engagement
1
10+ participants
Limited Accessibility and User Engagement
1
10+ participants
Limited Accessibility and User Engagement
1
10+ participants
Limited Accessibility and User Engagement
1
10+ participants
Limited Accessibility and User Engagement
1
10+ participants
Limited Accessibility and User Engagement
1
4
Lack of motivational and interactive features to sustain user engagement and learning.
4
10+ participants
Lack of standardized designs in interactive components, leading to increased time taken.
Limited Accessibility and User Engagement
10+ participants
Inconsistent Design, Complex Navigation, and Varied Aesthetics.
Limited Accessibility and User Engagement
10+ participants
Lack of motivational and interactive features to sustain user engagement and learning.
Limited Accessibility and User Engagement
10+ participants
Unbalanced mix of text and visuals content lead to readability and information overloading issues.
Limited Accessibility and User Engagement
10+ participants
Insufficient mentor, parent, and community network support.
Limited Accessibility and User Engagement
10+ participants
Need for tailored assistance and customizable interfaces for youth with different challenges.
Limited Accessibility and User Engagement
DESIGN
Build
Ideating on the solution
BRAINSTORMING
10+ participants
Limited Accessibility and User Engagement
10+ participants
Limited Accessibility and User Engagement
#2 Leveraging conversational AI as companions to boost learning and engagement, guiding users interactively as they complete each module on the platform.
10+ participants
Limited Accessibility and User Engagement
#3 Additionally, offering interactive learning cards, progress bars, a notes board, situational quizzes, and a collaborative platform.
Ideation Sketches
A glimpse of how we iterated and implemented changes based on concept validation and feedback.
10+ participants
Limited Accessibility and User Engagement
In the initial phase, we applied all our concepts in a basic, low-fidelity format to validate the ideas and gather feedback from clients.
10+ participants
Limited Accessibility and User Engagement
However, clients were uncertain about the visual appeal, as they desired designs that aligned with their brand identity.
10+ participants
Limited Accessibility and User Engagement
Ultimately, we delivered organized content, a and decluttered homepage,
Improved the website's usability and visual appeal by refining colors, typography, and layout, aligned with their brand identity to declutter the interface.
1
Revamped the website
Leveraged conversational AI into an existing companion element to boost learning and engagement, guiding users interactively as they complete each module on the platform.
3
Introduced AI chatbot
Structured the chatbot's flow and script using Voiceflow.
10+ participants
Limited Accessibility and User Engagement
Then taking the user feedback into consideration, we increased the the size of the box and font to make it more legible.
10+ participants
Limited Accessibility and User Engagement
After transforming into high-fidelity, we received user feedback indicating that the text size was too small, causing cognitive strain."
10+ participants
Limited Accessibility and User Engagement
After considering various options, we ultimately chose to transform their existing companion into an AI-powered conversational chatbot.
2
The onboarding process has been streamlined into three distinct parts, with information presented in a two-column layout to minimize scrolling. A progress bar has been added to keep users informed about their onboarding status. Additional text has been provided to clarify the purpose of data input.
Streamlined the onboarding screens
10+ participants
Limited Accessibility and User Engagement
In the initial phase, we ideated on the ways to make onboarding simpler. On client approval, we decided to categorize into 3 sections and a progress bar
10+ participants
Limited Accessibility and User Engagement
In the first iteration, clients felt the design is not aligned with their brand and the user found the text size to be very small and a lot of information.
10+ participants
Limited Accessibility and User Engagement
Refined the onboarding process to align with our brand identity and improve readability. The result is a cleaner and more intuitive,
2
The onboarding process has been streamlined into three distinct parts, with information presented in a two-column layout to minimize scrolling. A progress bar has been added to keep users informed about their onboarding status. Additional text has been provided to clarify the purpose of data input.
Streamlined the onboarding screens
10+ participants
Limited Accessibility and User Engagement
In the initial phase, we ideated on the ways to make onboarding simpler. On client approval, we decided to categorize into 3 sections and a progress bar
10+ participants
Limited Accessibility and User Engagement
In the first iteration, clients felt the design is not aligned with their brand and the user found the text size to be very small and a lot of information.
10+ participants
Limited Accessibility and User Engagement
Refined the onboarding process to align with our brand identity and improve readability. The result is a cleaner and more intuitive,
How has this experience contributed to my growth?
MY LEARNINGS AND TAKEAWAYS
10+ participants
Biweekly meetings have been instrumental in keeping my projects on track. These regular check-ins serve as a platform to provide updates and receive feedback, ensuring that the project progresses consistently.
Limited Accessibility and User Engagement
The value of biweekly meetings
10+ participants
Understanding the problem to explore potential solutions.
Ideation
Ideation
10+ participants
Translate insights and ideas into visual and interactive solutions.
Design
Ideation
10+ participants
Assess the effectiveness solution and iterate on the process.
Evaluation and Implementation
Ideation
10+ participants
-
Brainstorm solutions for the challenges identified validate the solutions and decide on MVP.
-
Discuss the ideas and its limitations with the client.
-
Ideate further and plan out its use cases Finalise the solutions.
Immedidate Actions
Immedidate Actions
10+ participants
Making informed decisions is crucial, particularly when trying to find common ground with clients. To achieve this, I ensure that every decision is backed by solid research and aligns with the client's goals and the project's requirements.
Limited Accessibility and User Engagement
Finding common ground with client
10+ participants
Working with cross-functional teams has taught me the importance of clear and effective communication, especially regarding the feasibility and implementation of projects.
Limited Accessibility and User Engagement
Effective cross-functional communication
10+ participants
It is vital to respect and incorporate the client's brand identity in the redesign. Unless tasked with a complete rebranding, integrating their established brand elements into the project.
Limited Accessibility and User Engagement
Upholding the brand identity
10+ participants
Limited Accessibility and User Engagement
-
Users want personalized features to adapt content to their needs.
-
Users face long wait times, lack of tailored information, and unawareness about available support.
-
AI-driven education platforms offer personalization in learning.
10+ participants
Limited Accessibility and User Engagement
-
Improve content understanding, clarity in youth-related content, and balance text and visuals.
-
Enhance navigation structures and content hierarchy for easier content discovery.
-
Simplify terminology and create a more intuitive design to reduce user confusion.
Strategy & Scope
DATA SYNTHESIS
Grouped insights from the gathered data
THEMATIC ANALYSIS
Survey Responses
DEFINE
Different user types...
ARCHETYPES
10+ participants
current users with disabilities.
Alex Reynolds
"I seek an educational path that recognizes my uniqueness and supports my academic and professional success despite my disability."
"I'm here to find the fun and engaging side of this transition. I love interactive elements and gamified experiences that make the journey enjoyable."
Age: 19 |
High School Student
10+ participants
current users with disabilities.
Emily Barry
"I'm seeking opportunities post-high school that acknowledge my challenges and strengths, and celebrate my resilience as I enter the workforce."
I'm looking for content and stories that resonate with my experiences. It’s about building bridges and connections with peers who face similar challenges."
Detailed Personas
Age: 16 |
High School Student
Affinity Diagram
10+ participants
Design and Usability Issues
Limited Accessibility and User Engagement
10+ participants
Personalization
Limited Accessibility and User Engagement
10+ participants
Support
Limited Accessibility and User Engagement
10+ participants
Limited Accessibility and User Engagement
-
Building a strong support network is important for personal growth.
-
Having access to mentors and support networks can provide valuable resources and guidance.
